Returns & Exchanges
We want you to be completely satisfied with your Boram Um x Loveramics collection; if your order does not meet your expectations, we offer returns on unused items within 30 days of delivery.
Initiate Your Request
Email our support team with your order number and photos of the items you wish to return to receive a Return Authorization.
Pack with Care
Securely place the ceramics in their original Loveramics packaging, ensuring all protective inserts are used to prevent breakage during transit.
Ship the Package
Affix the provided shipping label to your parcel and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our warehouse confirms the items are in original, resaleable condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing