Frequently Asked Questions
Everything you need to know about the Boram Um x Loveramics collection.
What makes the Boram Um x Loveramics collection special?
This collaboration combines World Brewers Cup Champion Boram Um's expertise with Loveramics' iconic craftsmanship, resulting in sensory-enhancing cups designed specifically to elevate the specialty coffee experience.
Are these cups dishwasher and microwave safe?
Yes, all Loveramics ceramics are fired at 1300°C, making them extremely durable, non-porous, and safe for use in both commercial dishwashers and microwaves.
How long does shipping take for international orders?
We ship globally. International orders typically arrive within 7-14 business days, depending on your location and customs processing times.
What is your return policy for ceramic goods?
We offer a 30-day return policy for unused items in their original packaging. Please note that for fragile ceramic items, customers are responsible for ensuring the product is returned safely to our warehouse.
What should I do if my order arrives damaged?
While we use premium protective packaging, accidents can happen. If your cups arrive broken, please email us a photo of the damaged item and the packaging within 48 hours of delivery for a full replacement.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.